Privacy Policy

1.Who we are

This website is run by Predefined.in, a sole proprietorship registered in Agra, Uttar Pradesh, India, which operates remotely from Bangalore, Karnataka, India (“Predefined”, “we”, “us”). We provide data engineering, business intelligence, predictive analytics, AI automation and cloud technology services.

For personal data collected through this website, we act as the data fiduciary under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”).

2.Information we collect

Information you give us

• Contact form: your name, work email, the service you’re interested in and your message.
• Email and phone: anything you include when you write to or call us.
• WhatsApp: if you choose to chat with us on WhatsApp, your number, name and messages. WhatsApp is operated by Meta under its own privacy policy.
• Working with us: business contact and billing details needed for proposals, contracts and invoices.

Information collected automatically

• Analytics (only with your consent): Google Analytics collects information such as pages visited, time on site, approximate location, device and browser type, and how you arrived at our site.
• Technical data: our hosting provider may keep standard server logs, such as IP address, browser type and request time, to keep the site running and secure.
• Fonts: our pages load fonts from Google Fonts, which receives your IP address to deliver them.

We don’t ask for sensitive information through this website. Please don’t send it in a contact form or message.

3.How we use it

• To reply to your enquiry and talk about your project.
• To prepare proposals, deliver services, invoice and manage our relationship with you.
• To understand how our website is used and improve it (analytics, only with consent).
• To meet legal, tax and accounting obligations.
• To keep our website and systems secure.

We don’t sell personal data. We don’t use it for advertising or for automated decisions that have legal or similar effects on you.

4.Why we’re allowed to

We process personal data on these grounds under the DPDP Act:

• Consent: for analytics cookies and any optional communications. You can withdraw consent at any time, and it will be as easy as giving it.
• Legitimate uses: where you voluntarily give us your details to get a response or a service, and to meet our legal obligations.

5.Who we share it with

We share personal data only when needed, and only with:

• Service providers who help us run the business, such as website hosting, email, Google Analytics and WhatsApp. They may only use the data to provide their service.
• Professional advisers, such as accountants or lawyers, under confidentiality.
• Authorities, where we’re required to by law.

6.Client project data

When you engage us, we may work with data you share for your project. That data belongs to you. We use it only to deliver the agreed work, keep it confidential and return or delete it when the work ends, unless the law requires us to keep it.

We never use client data to train or improve our own models, tools or products. How project data is handled is also covered in our Terms of Service and your project proposal.

7.Data outside India

Some of our service providers, such as Google, Meta and cloud providers, may process data on servers outside India. Where this happens, we use established providers with appropriate safeguards, and transfers are made as permitted under Indian law.

8.How long we keep it

• Enquiries: only as long as needed to respond and follow up, unless we start working together.
• Client and billing records: for as long as required by tax and accounting laws.
• Analytics data: for the retention period set in our Google Analytics account.

When we no longer need personal data, we delete it or make it anonymous.

9.Security

We use reasonable security safeguards to protect personal data, as described on our Security page. No method of transmission or storage is completely secure, but if a personal data breach occurs we will act promptly and notify those affected and the authorities as required by law.

10.Your rights

Under the DPDP Act, you can:

• Ask for a summary of the personal data we hold about you and how we use it.
• Ask us to correct, complete, update or erase your personal data.
• Withdraw consent you’ve given, for example to analytics.
• Raise a grievance with us about how your data is handled.
• Nominate another person to exercise your rights if you’re unable to.

To use any of these rights, email info@predefined.in. If you’re not satisfied with our response, you can complain to the Data Protection Board of India.

11.Cookies & analytics

We use essential browser storage to remember your cookie choice, and Google Analytics cookies only if you accept them. We don’t use advertising cookies. You can change your choice at any time on our Cookie Settings page.

12.Children

Our website and services are meant for businesses and are not directed at children under 18. We don’t knowingly collect their personal data. If you believe a child has shared data with us, please contact us and we’ll delete it.

13.Changes to this policy

We may update this policy from time to time. We’ll post the new version here and update the “Last updated” date at the top. Significant changes will be highlighted on this page.

14.Contact & grievances

For questions, requests or grievances about personal data, contact us: